Excellent service

It is not often I sing the praises of an internet seller but ao.com have really impressed me. Last Sunday the electronics in my dish washer went gaga. Twice I set up my usual washing program. Both times when it started up it flashed a different program on the display and refused to continue. I knew my local shops had little choice for a replacement and can take a few days to deliver.

So, I went online. First a look at Currys but didn't like the choices. I needed a slimline one with a delay timer as I set it at night to start working early morning on cheap rate electricity. Then I though about ao.com as I had heard and read very good reports about them. It didn't take long to find the type of dishwasher I was looking for in spite of the vast array of choices available.

 
 
I ordered it and paid extra to chose a 4 hour delivery slot for the following day, Monday, and for it to be unpacked and packaging to be taken away.

Early Monday morning I received an email from them which had narrowed the time down to a 3hr slot. Tracking details were given and the progress of the van could be viewed on a map along with new timing as its journey progressed. Eventually this was narrowed to a 1hr slot. When the van was 15 minutes away the driver phoned to let me know he was on his way to me.

Delivered on time and in perfect condition. I had already removed the old one so set to installing and testing its replacement. Perfect.

 

I could have paid AO.com £20 to take the old one away but I had some other items to dispose of and the local authority will collect up to four bulky items for £25.